Privacy policy

Privacy policy

Last Updated: 15/08/2026

SkillWhiz ("SkillWhiz", "we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy explains how SkillWhiz collects, uses, stores, shares, protects, and processes personal information when you access or use the SkillWhiz Platform, including:

  • SWHIZ Studio

  • SWHIZ Hub

  • SWHIZ Verse

  • SWHIZ Intelligence

  • Mobile applications

  • Websites

  • APIs

  • Integrations

  • Marketplace services

  • AI-powered features and services

This Privacy Policy is designed primarily to comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and associated rules, while also incorporating provisions applicable to users in the European Economic Area (EEA), United Kingdom (UK), Switzerland, and certain U.S. jurisdictions.

1. Data Fiduciary Information

For purposes of applicable data protection laws, the Data Fiduciary / Data Controller is:

SkillWhiz Technologies Private Limited
S. No 23, Off Pancard Club Road, Baner
Pune, Maharashtra, India

Email: legal@skillwhiz.ai
Website: www.skillwhiz.ai

For privacy-related requests, users may contact us using the details provided in Section 18.

2. Scope of this Policy

This Privacy Policy applies to:

  • Visitors to our websites

  • Trial users

  • Registered learners

  • Administrators

  • Content creators

  • Trainers and instructors

  • Educational institutions

  • Enterprise customers

  • Marketplace participants

  • API users

  • Mobile application users

  • Desktop & Web application users

This Policy does not apply to third-party websites, integrations, or services that may be linked from the Platform.

3. Information We Collect

3.1 Information You Provide

We may collect:

Account Information

  • Name

  • Email address

  • Phone number

  • Organization name

  • Job title

  • Department

  • Profile photograph

  • User credentials

Learning Information

  • Course enrollments

  • Learning history

  • Certifications

  • Assessment results

  • Skills and competency records

  • Learning preferences

Creator Information

  • Uploaded content

  • Course materials

  • Videos

  • Presentations

  • Documents

  • Assessments

  • Knowledge repositories

Communication Information

  • Support requests

  • Feedback submissions

  • Discussion forum participation

  • Surveys

  • Messages and comments

3.2 Automatically Collected Information

When you use the Platform, we may automatically collect:

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Session information

  • Login timestamps

  • Usage analytics

  • Learning activity logs

  • API activity logs

  • Network information

  • Cookie identifiers

3.3 AI Interaction Data

When using SkillWhiz AI services, we may collect:

  • Prompts submitted to AI systems

  • AI-generated outputs

  • User feedback on AI responses

  • Knowledge assistant interactions

  • Search queries

  • Recommendation interactions

3.4 Information from Organizations

Enterprise and institutional customers may provide:

  • Employee records

  • Learner rosters

  • Organizational structures

  • Skill taxonomies

  • Training assignments

  • Workforce capability data

Such data remains subject to contractual agreements between SkillWhiz and the organization.

4. How We Use Information

We use personal information to:

Platform Operations

  • Create and manage accounts

  • Authenticate users

  • Deliver learning experiences

  • Manage subscriptions

  • Provide customer support

Learning & Capability Development

  • Deliver courses and content

  • Track progress

  • Generate certificates

  • Personalize learning experiences

  • Recommend content

AI-Powered Services

  • Generate learning content

  • Create assessments

  • Transform uploaded documents

  • Improve knowledge discovery

  • Provide intelligent recommendations

  • Deliver conversational assistants

Analytics & Improvement

  • Analyze platform performance

  • Improve user experience

  • Enhance AI capabilities

  • Monitor system health

  • Develop new features

Security & Compliance

  • Detect fraud

  • Prevent misuse

  • Monitor unauthorized access

  • Enforce platform policies

  • Meet legal obligations

5. Legal Basis for Processing

India (DPDP Act)

Where required under Indian law, SkillWhiz processes personal data based on:

  • User consent

  • Performance of contractual obligations

  • Legitimate operational purposes permitted under applicable law

  • Compliance with legal obligations

Users may withdraw consent where consent forms the basis of processing.

European Union / EEA / UK

For users in Europe, processing may be based on:

  • Consent

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

  • Protection of vital interests

Where consent is required, users may withdraw consent at any time.

United States

For U.S. users, personal information may be processed as permitted under applicable federal and state laws, including state privacy laws where applicable.

6. Learning Analytics and Workforce Intelligence

SkillWhiz specializes in workforce capability development.

Accordingly, we may process:

  • Learning activity

  • Course completion records

  • Skill proficiency indicators

  • Competency assessments

  • Workforce readiness metrics

  • Training effectiveness indicators

Organizations may use these analytics to:

  • Measure learning outcomes

  • Improve workforce capability

  • Identify skill gaps

  • Support compliance training

  • Enhance organizational performance

7. AI and Automated Processing

SkillWhiz incorporates AI-powered services.

AI systems may:

  • Analyze uploaded content

  • Generate learning materials

  • Recommend courses

  • Create assessments

  • Personalize learning pathways

  • Extract knowledge from documents

Users acknowledge that AI-generated outputs:

  • May not always be accurate

  • Require human review

  • Should not be solely relied upon for critical decisions

SkillWhiz continuously evaluates AI systems to improve accuracy, fairness, and reliability.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions

  • Remember preferences

  • Improve security

  • Analyze usage

  • Measure performance

  • Deliver personalized experiences

Users may manage cookie preferences through browser settings.

Certain platform functions may not operate properly if cookies are disabled.

9. Sharing of Information

SkillWhiz does not sell personal information.

We may share information with:

Service Providers

  • Cloud infrastructure providers

  • Analytics providers

  • Email providers

  • Authentication providers

  • Customer support systems

Enterprise Customers

Where accounts are managed by an employer or institution, authorized administrators may access user information relevant to learning and platform administration.

Legal Authorities

Where required by law, regulation, court order, or governmental request.

Business Transactions

In connection with:

  • Mergers

  • Acquisitions

  • Corporate restructuring

  • Sale of assets

10. International Data Transfers

SkillWhiz may process information in:

  • India

  • Singapore

  • United States

  • European Union

  • Other jurisdictions where service providers operate

Where required, SkillWhiz implements appropriate safeguards for international transfers. The DPDP Act permits cross-border transfers subject to restrictions notified by the Government of India.

11. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Maintain learning records

  • Fulfill contractual obligations

  • Resolve disputes

  • Meet legal requirements

  • Support organizational reporting

Organizations may establish custom retention policies under enterprise agreements.

After retention periods expire, data may be deleted, anonymized, or aggregated.

12. Information Security

SkillWhiz implements commercially reasonable safeguards including:

  • Encryption in transit

  • Encryption at rest

  • Access controls

  • Audit logging

  • Multi-factor authentication

  • Network security controls

  • Backup and recovery systems

  • Vulnerability management

While we strive to protect information, no method of transmission or storage is completely secure.

13. Children's Privacy

SkillWhiz is primarily intended for workplace learning, higher education, and professional development.

Where services are provided to minors:

  • Appropriate parental or institutional authorization may be required.

  • Additional safeguards may be implemented.

  • Processing will comply with applicable child data protection requirements.

14. Your Privacy Rights

Rights of Users in India

Subject to applicable law, users may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Update information

  • Request erasure of personal information

  • Withdraw consent

  • Seek grievance redressal

  • Nominate another person to exercise rights in certain circumstances

These rights are reflected in the DPDP Act.

Rights of European Users

European users may have rights to:

  • Access data

  • Rectify data

  • Erase data

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

  • Lodge complaints with supervisory authorities

Rights of U.S. Residents

Depending on applicable state laws, users may have rights to:

  • Know what information is collected

  • Request deletion

  • Correct information

  • Obtain copies of information

  • Limit certain data uses

15. Enterprise Customer Responsibilities

Organizations using SkillWhiz are responsible for:

  • Obtaining necessary employee or learner consents

  • Ensuring lawful use of data

  • Configuring access controls

  • Managing user permissions

  • Meeting applicable regulatory obligations

Where organizations act as Data Controllers, SkillWhiz may act as a Data Processor on their behalf.

16. Security Incident Notification

In the event of a personal data breach, SkillWhiz will:

  • Investigate the incident

  • Take appropriate remediation actions

  • Notify affected parties where required

  • Comply with applicable legal reporting obligations

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the Platform together with a revised effective date.

Material changes may be communicated through:

  • Platform notifications

  • Email communications

  • Website notices

18. Contact Us

For privacy-related questions, requests, or complaints:

Privacy Office
SkillWhiz Technologies Private Limited

Email: legal@skillwhiz.ai

Website: www.skillwhiz.ai

For grievance-related matters under Indian law:

Grievance Officer

grievance@skillwhiz.ai

Response timelines shall be governed by applicable law.

19. Additional Regional Disclosures

European Union (GDPR)

SkillWhiz supports GDPR-aligned rights including access, rectification, erasure, portability, restriction, objection, and withdrawal of consent.

United Kingdom

UK users receive protections equivalent to GDPR requirements under applicable UK data protection laws.

California and Other U.S. States

SkillWhiz does not sell personal information. Users may exercise applicable rights regarding access, deletion, correction, and disclosure requests under relevant state privacy laws.

Australia, Singapore, Middle East & APAC

SkillWhiz endeavors to align privacy practices with applicable regional data protection requirements where services are offered.

By using the SkillWhiz Platform, you acknowledge that you have read and understood this Privacy Policy.

For questions regarding this Policy, please contact:

SkillWhiz Legal Team
Email: legal@skillwhiz.ai
Website: www.skillwhiz.ai